Communication Excellence with NLP

Communication is perhaps the most studied discipline in the history of this planet. There are so many routes and facets that have been researched that we sometimes forget that it essentially a message being communicated between the sender and the receiver with variables that will differ in influence depending on the context of the communication.

The easiest way to plan a communication message is through the realisation of the ethos, pathos and logos plus Kairos, the most essential pillars of persuasive elements mapped over the 6 keys of persuasion. People would sometimes like to differentiate the reasons for communication into:

• Information
• Leisure
• Persuasion

However, even if we think it is just to send information or social leisure objectives, there will be a determination of power behind the activities, hence the constant inclusion of persuasive variables. The employment of NLP will enable the influential variables to be controlled from the conditioning to the text production and also from text to conditioning.

A look into NLP to ensure excellence in communication boils down to 2 main goals:

1. The correct meaning of getting across
2. The amount of power acquired in the process

In order to get this process on target, the message needs to travel back and forth in the planning process from the view and relevance of:

1. Stakeholder – message – stakeholder
2. Mode – message – mode

• Content- message-content

1. Barriers- message – barriers
2. Advantages- message – advantages

The ability to have this information is central to the mapping of the communication process. Agreeably, it would be quite improbable to get all the necessary information before a communication process, but we would now know that these are pertinent information and as such will be continuously searching, evaluating and saving this information for future references in other communicative situations.

With all this information in place, the NLP part of text planning will be more accurate and effective.

 Bearing this in mind, Humanology offers several customised CS Transformation programmes to our clients. Our industrial experts organise practical and interactive workshops tailored to focus on critically developing the CS mindset, alongside with the company’s values. The programmes also cover participants’ motivation subjectively through the change process by addressing fundamental skills to be effectively implemented and to manage transformation in the workplace.

Make every customer’s visit count, be it physical or virtual

By
Saiful A. Jalun (Adj. Prof. Dr.)