Your Service Is Bad! How To Manage Customer Satisfaction
Madam Harison Yusoff has conducted the workshop at MAHSA University with a total of 11 participants. Even the number of participants were small but the participants seem to enjoy and remember best when they are made to do skill practice through role plays and quizzes. This could be because they are Gen Ys and are inclined to want to participate and get involved in peer sharing, discussion and activities rather than listen to lectures from the trainer only. The participants seemed satisfied with what they have learned although one of them did state that he wished the workshop could have provided more marketing strategy tips. This is because he needs dire help to bring customers to the university.